ESL WORKSHEET - Phone calls

LESSON PLAN FOR ENGLISH TEACHERS

MAKING A PHONE CALL

LinguaHouse

Feb. 28, 2011

Level: Intermediate (B1-B2)
Type of English: General English
Tags: Telephoning; Gadgets and Inventions; Making and Receiving a Phone Call; Leaving and Taking Phone Messages; Situation Based
Publication date: 02/28/2011

In this lesson, students learn vocabulary for describing telephone equipment and using a telephone. Through listening and role-play, students study and practice useful expressions for making and answering a phone call, as well as taking and leaving messages.

• CLICK HERE to download the student’s worksheet in American English.
• CLICK HERE to download the teacher’s lesson plan in American English.
• CLICK HERE to download the student’s worksheet in British English.
• CLICK HERE to download the teacher’s lesson plan in British English.
• CLICK HERE to download/listen to the audio 1 in American English.
• CLICK HERE to download/listen to the audio 2 in American English.
• CLICK HERE to download/listen to the audio 1 in British English.
• CLICK HERE to download/listen to the audio 2 in British English.

AUDIO TRANSCRIPTS

AUDIO 1
DIALOGUE 1
Mary: Hello.
Simon: Hello, can I speak to Alice, please?
Mary: Sure. Who’s calling?
Simon: It’s Simon.
Mary: Just a second.
Alice: Hello, Alice here.
Simon: Hi Alice, it’s Simon. How are you?
DIALOGUE 2
George: Hello.
Simon: Hi, is George there?
George: Speaking.
Simon: Hi George, I didn’t recognize your voice. It’s Simon. I’m just calling to say hello.
DIALOGUE 3
Receptionist: Good morning, Telecom Network Services, Andrea speaking. How may I help you?
Robert Caulson: Good morning, this is Robert Caulson. Could you put me through to the customer care department, please?
Receptionist: Certainly. One moment, please.

AUDIO 2
DIALOGUE 1
Mary: Hello.
Simon: Hello, can I speak to Alice, please?
Mary: Just a second... I’m afraid Alice isn’t in at the moment.
Simon: Do you know what time she’ll be back?
Mary: She should be back this evening. Can I take a message?
Simon: No, thanks, I’ll call back later. Goodbye.
DIALOGUE 2
Mary: Hello.
Simon: Hello, it’s Simon again. Is Alice back yet?
Mary: No, she isn’t I’m afraid.
Simon: OK, can I leave a message?
Mary: Of course.
Simon: Could you tell her to call me back when she gets in? I have a new number. It’s 57…
Mary: Hold on a second. Let me get a pen and paper... OK, go ahead.
Simon: The number is 57929003. Have you got that?
Mary: OK, let me read that back to you. That’s 57929003.
Simon: Yes, that’s right.
Mary: Right. I’ll make sure she gets your message. Goodbye.

Adapted from: https://www.linguahouse.com/esl-lesson-plans/general-english/making-a-phone-call. Accessed on July 25, 2024. © 2008–2024 LinguaHouse.com. All rights reserved.