ESL WORKSHEET - Insurance terms

LESSON PLAN FOR ENGLISH TEACHERS

INSURANCE

LinguaHouse

Jan. 28, 2025

Level: Intermediate (B1-B2)
Type of language: Business English
Tags: People and Places; Businesspeople; Business Skills; Insurance Terms; Business Ethics; Business Law; Problems and Solutions; Vocabulary Lesson; Useful Vocabulary; Article Based; 16-18 Years Old; 18+ Years Old
Publication date: 01/28/2025

This lesson looks at insurance and the vocabulary used when talking about it. Students will listen to three customers talking to insurance agents and read an article about unusual insurance claims. Exercises focus on reading and listening comprehension, related vocabulary and offer an opportunity to discuss questions on the topic. (by Joe Wilson)

• CLICK HERE to download the student’s worksheet in American English.
• CLICK HERE to download the teacher’s lesson plan in American English.
• CLICK HERE to download/listen to the audio 1 in American English.
• CLICK HERE to download/listen to the audio 2 in American English.
• CLICK HERE to download the student’s worksheet in British English.
• CLICK HERE to download the teacher’s lesson plan in British English.
• CLICK HERE to download/listen to the audio 1 in British English.
• CLICK HERE to download/listen to the audio 2 in American English.

AUDIO TRANSCRIPTS

Audio 1

Anne: Good morning, Taylor Insurance, how can I help you today?
George: Good morning, I’m calling to make a claim. My car was in an accident yesterday.
Anne: I’m sorry to hear that, Sir. Is everyone OK?
George: Oh, yes. Fortunately, nobody was in the car at the time. My neighbor reversed into the car when they were coming out of their driveway. But there’s some damage to the driver’s door. I was parked on the opposite side of the road.
Anne: OK, well I’m glad no one was hurt. So, it’s a no-fault claim. Can I have your policy number, please?
George: Yes. The number is B682-1935. This won’t affect my monthly premium, will it?
Anne: No, sir. In a situation where someone else is liable for the accident, it will not affect your payments. However, if there is a risk to your car where you currently park it, I would strongly suggest that you find a safer place to put it.
George: I was in a parking space, but yes, I understand. I will avoid using that one in future.

Audio 2
Conversation 1

Insurance agent: So, what exactly was damaged?
Customer: We’re going to have to replace all of the carpets on the first floor as well as two chairs and a bookcase that were damaged in the flood.
Insurance agent: OK. Now, with your policy, there is a $500 deductible for flood damage.
Customer: Really? But this is a no-fault claim. The flood came from the apartment above us.
Insurance agent: So, what we will do is we will send around one of investigators to look at the scene of the accident and they will be able to decide if you have to pay the deductible or not. I’m just telling you what the terms of your policy are.

Conversation 2

Insurance agent: So how exactly did the fire start?
Customer: Well, we had lit a candle in the living room. Unfortunately, the cat knocked it over. We were in the kitchen at the time, so we didn’t see it until the curtains were on fire. We did manage to put it out quickly, but the curtains need replacing as well as the wallpaper around the window.
Insurance agent: OK. Now, you do have cover for fire damage, but there is a $200 deductible.
Customer: But we’re not at fault here. We didn’t start the fire, it was the cat.
Insurance agent: I’m sorry, but you are still liable for the damage in this situation.

Conversation 3

Insurance agent: So, have you made a list of everything that is missing?
Customer: Yes. They took two laptops which weren’t particularly valuable, but they had photographs on them which we don’t have anywhere else. They also took a watch which belonged to my grandfather.
Insurance agent: I’m very sorry. It must be very difficult for you. We will need a copy of the police report.
Customer: Yes, we will be able to provide that in a few days and we also have receipts for the laptops, but we don’t have anything for the watch because it was a gift to us.
Insurance agent: Do you have any photos of it?
Customer: Ah, yes, we do. I wore it to my daughter’s wedding recently.
Insurance agent: We should be able to use that to get an estimate of its value.

Adapted from: https://www.linguahouse.com/esl-lesson-plans/business-english/insurance. Accessed on March 5, 2025. LinguaHouse.com © 2008–2025. All rights reserved.