LESSON PLAN FOR ENGLISH TEACHERSPHONE CALLS
LinguaHouse
Apr. 26, 2021
Level: Pre-Intermediate (A2-B1)
Type of English: General English
Tags: Telephoning; Socializing; Informal English; Business Skills; Dealing with Communication Difficulties; Diplomatic Language; Leaving and Taking Phone Messages; Making and Receiving a Phone Call; Vocabulary and Grammar
Publication date: 04/26/2021
Students define phrasal verbs related to phone calls. They listen to two phone calls and a voicemail message and then recognize informal and formal functional language related to common telephone routines. The language is activated in a pair-work speaking activity. There is also a short optional extension activity about problems related to cell phones and their causes (by Stephanie Hirschman).
- CLICK HERE to download the student’s worksheet in American English.
- CLICK HERE to download the student’s worksheet in British English.
- CLICK HERE to download the teacher’s lesson plan in American English.
- CLICK HERE to download the teacher’s lesson plan in British English.
- CLICK HERE to download/listen to the audio in American English.
- CLICK HERE to download/listen to the audio in British English.
AUDIO TRANSCRIPT
Phone call 1
A: Hello? Josh’s phone.
B: Hi. Is Josh there?
A: Who’s this?
B: This is Tamara.
A: Hang on a minute, I’ll get him. Josh? Josh? … Sorry, he can’t come to the phone.
B: Oh. He hung up on me the last time we spoke – we had an argument. Can you tell him that I called to say I’m sorry? Did you get that?
A: Yes. I’ll pass that on.
B: Thanks. Bye.
A: Bye.
Phone call 2
B: Hi. Is Josh there?
A: Who’s this?
B: This is Tamara.
A: Hang on a minute, I’ll get him. Josh? Josh? … Sorry, he can’t come to the phone.
B: Oh. He hung up on me the last time we spoke – we had an argument. Can you tell him that I called to say I’m sorry? Did you get that?
A: Yes. I’ll pass that on.
B: Thanks. Bye.
A: Bye.
Phone call 2
C: Hello, Gladstone Hotel. Trudy speaking. How can I help you?
D: Hello. Could I speak to Mr. Bunn, please?
C: Who’s calling, please?
D: It’s Mr. Abernathy, from May Flowers.
C: Please hold on a moment. I’ll put you through. … I’m afraid Mr. Bunn is not available. He’s in a meeting until 3 o’clock.
D: Sorry, can you speak up, please? I can’t hear you very well.
C: Yes, Mr. Bunn is in a meeting until 3 o’clock.
D: I see. I’d like to leave a message, please.
C: All right.
D: I need to check the order numbers from the flowers he asked for. I have 2-4-5-6-9-2, and I want to know if that’s correct. Could he email me to confirm? Would you like me to say that again?
C: Yes, please, just the order number.
D: It’s 2-4-5-6-9-2.
C: Thank you. I’ll make sure he gets the message.
D: Thanks, goodbye.
C: Goodbye.
Phone call 3
D: Hello. Could I speak to Mr. Bunn, please?
C: Who’s calling, please?
D: It’s Mr. Abernathy, from May Flowers.
C: Please hold on a moment. I’ll put you through. … I’m afraid Mr. Bunn is not available. He’s in a meeting until 3 o’clock.
D: Sorry, can you speak up, please? I can’t hear you very well.
C: Yes, Mr. Bunn is in a meeting until 3 o’clock.
D: I see. I’d like to leave a message, please.
C: All right.
D: I need to check the order numbers from the flowers he asked for. I have 2-4-5-6-9-2, and I want to know if that’s correct. Could he email me to confirm? Would you like me to say that again?
C: Yes, please, just the order number.
D: It’s 2-4-5-6-9-2.
C: Thank you. I’ll make sure he gets the message.
D: Thanks, goodbye.
C: Goodbye.
Phone call 3
Andy: Hi Laurence! It’s Andy here. You’re not picking up, so I guess you’re driving to work now. Since I can’t get through to you, I’ll leave a message. I’m calling to tell you that I’ll be late for our meeting. Sorry. I think I should be there at ten thirty. I’m on the train, and it’s delayed… again. Hang on a minute.
Andy: They’re making an announcement… OK, now it looks like I’ll be there at eleven. Did you get that? Can you text me to confirm?
Andy: We’re going through a tunnel, so I’m probably breaking up. Anyway, see you later…
Adapted from: https://www.linguahouse.com/esl-lesson-plans/general-english/phone-calls. Accessed on September 26, 2022. © 2008–2022 LinguaHouse.com. All rights reserved.
Andy: They’re making an announcement… OK, now it looks like I’ll be there at eleven. Did you get that? Can you text me to confirm?
Andy: We’re going through a tunnel, so I’m probably breaking up. Anyway, see you later…
Adapted from: https://www.linguahouse.com/esl-lesson-plans/general-english/phone-calls. Accessed on September 26, 2022. © 2008–2022 LinguaHouse.com. All rights reserved.
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