ESL WORKSHEET - Hotel Facilities and Customer Service

LESSON PLAN FOR ENGLISH TEACHERS

STAYING AT A HOTEL

LinguaHouse
Jan. 25, 2021

Level: Elementary (A1-A2)
Type of English: General English
Tags: Customer Service; British Vs. American English; Hotel Facilities and Staff; Prepositions; Vocabulary and Grammar
Publication date: 01/25/2021

Students identify hotel facilities and listen to a check-in dialogue. They find out how to describe where things are in a hotel and activate the target language in a speaking roleplay. The lesson also includes a short optional extension activity related to how floors of buildings are numbered in the UK and the US (by Stephanie Hirschman).

• CLICK HERE to download the student’s worksheet in American English.
• CLICK HERE to download the teacher’s lesson plan in American English.
• CLICK HERE to download/listen to the audio in American English.
• CLICK HERE to download the student’s worksheet in British English.
• CLICK HERE to download the teacher’s lesson plan in British English.
• CLICK HERE to download/listen to the audio in British English.

AUDIO TRANSCRIPT

Nicky: Hi! I’ve got a reservation for tonight. Here’s my credit card.
Staff: Ah yes, Nicky Brooks, for three nights.
Nicky: Yes, that’s right.
Staff: That’s fine. Here’s your key. You’re in room 503, on the fifth floor.
Nicky: Thanks. I have a couple of questions. First, where’s the pool?
Staff: The pool is upstairs on the second floor. It’s open from midday until 9:00 o’clock tonight.
Nicky: Great. Are there towels in the room?
Staff: Yes, there are, on the shelves in the bathroom. You can use those at the pool.
Nicky: OK. Is there a minibar in the room too?
Staff: Sorry, no, but there is a bar on the roof terrace on the tenth floor. It opens at 7:00.
Nicky: Lovely, but is there an elevator?
Staff: Yes, there is … but I’m afraid it’s not working at the moment. The stairs are at the end of the corridor, through these doors. Enjoy your stay!

Adapted from: https://www.linguahouse.com/esl-lesson-plans/general-english/staying-at-a-hotel. Accessed on January 25, 2023. © 2008–2023 LinguaHouse.com. All rights reserved.