ESL WORKSHEET - Hotel Facilities and Services

LESSON PLAN FOR ENGLISH TEACHERS

AT THE HOTEL*

LinguaHouse
Dec. 9, 2022

Level: Intermediate (B1-B2)
Type of English: General English
Tags: Shops and Services; Hotel Facilities and Staff; Booking and Checking In/Out of a Hotel; 16-18 Years Old; 18+ Years Old; Situation Based
Publication date: 12/09/2022

* This lesson has been updated.

This lesson teaches common words and expressions used when booking a hotel room and checking in and out. Students learn useful hotel-related vocabulary including adjectives for describing a hotel. There is plenty of opportunity to practice the vocabulary and expressions through speaking exercises and role play, and there is an optional writing task at the end (by G. Smylie).

• CLICK HERE to download the student’s worksheet in American English.
• CLICK HERE to download the teacher’s lesson plan in American English.
• CLICK HERE to download/listen to the audio 1 in American English.
• CLICK HERE to download/listen to the audio 2 in American English.
• CLICK HERE to download/listen to the audio 3 in American English.
• CLICK HERE to download/listen to the audio 4 in American English.
• CLICK HERE to download/listen to the audio 5 in American English.
• CLICK HERE to download the student’s worksheet in British English.
• CLICK HERE to download the teacher’s lesson plan in British English.
• CLICK HERE to download/listen to the audio 1 in British English.
• CLICK HERE to download/listen to the audio 2 in British English.
• CLICK HERE to download/listen to the audio 3 in British English.
• CLICK HERE to download/listen to the audio 4 in British English.
• CLICK HERE to download/listen to the audio 5 in British English.

AUDIO TRANSCRIPTS

Dialogue 1

Receptionist: Hello, Plaza Hotel. May I help you?
Guest: Good morning, I’d like to book a single room for two nights please.
Receptionist: When for, sir?
Guest: Next Monday, April 3rd.
Receptionist: Let me just check ...Yes, we have one single room available.
Guest: How much is the charge per night?
Receptionist: Seventy dollars, sir.
Guest: OK, that’s fine.
Receptionist: Can I have your name, please?
Guest: Yes, it’s Caulson. Robert Caulson. That’s C-A-U-L-S-O-N.
Receptionist: OK, I’ve got that. What time will you be arriving?
Guest: Around 8pm.
Receptionist: Thank you and have a nice day.

Dialogue 2

Receptionist: Good morning, sir, how can I help you?
Guest: Hello, I’ve booked a single room for tonight. The name’s Caulson, C-A-U-L-S-O-N.
Receptionist: Yes, sir. Could you fill in this form, please?
Guest: Of course. Could you tell me if there’s a laundry service in the hotel?
Receptionist: Yes, there is. You’ll find a price list in your room.
Guest: Ok, thank you very much.

Dialogue 3

Receptionist: Hello, Plaza Hotel.
Guest: Hello, Could I book a twin room for this Friday to Sunday, please?
Receptionist: I’m afraid the hotel is fully booked on Saturday and Sunday. Would you like to reserve a room for Friday?
Guest: Thank you, but I’ll try to find another hotel.

Dialogue 4

Receptionist: Here is your key. Your room number is 302. Just take the lift over there to the third floor.
Guest: Thank you. What time do I have to check out by tomorrow?
Receptionist: Checkout time is 12 pm.
Guest: And can you tell me what time breakfast is served?
Receptionist: Breakfast is served from 8 to 11 am. Would you like a porter to help you with your bags?
Guest: Thank you but it’s ok. We don’t have much luggage.

Dialogue 5

Guest: I’d just like to check out, please. My name is Robert Caulson, room 302. Here’s the key.
Receptionist: Just a moment, sir...Here’s your bill.
Guest: Could you tell me what this charge is for?
Receptionist: That’s for the drinks you ordered last night.
Guest: OK. Can I pay by credit card?
Receptionist: Yes, of course.
Guest: One more thing. I have a train to catch in a few hours. May I leave my bags somewhere till then?
Receptionist: Certainly. You can leave them in the storeroom over there.
Guest: Thank you. Goodbye.

Adapted from: https://www.linguahouse.com/esl-lesson-plans/general-english/at-the-hotel. Accessed on January 23, 2023. © 2008–2023 LinguaHouse.com. All rights reserved.